Alistair Norris

Alistair Norris

Alistair Norris

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Hey, I'm Alistair,
a design lead in Singapore, with over a decade in experience.

I’ve never really seen design leadership as something you do at people. I see it more like gardening…with fewer hats, slightly more chaos, and a bit less compost. You set the environment, give things time and space to grow, and occasionally step in when something’s going off in a strange direction. Most of the time, if you’ve done it right, the best work happens without you in the spotlight.

My job has often been to help teams make sense of the ambiguity in front of them. That might mean gently re-framing a brief, helping untangle competing needs, or stepping back so someone else can take the lead. I care a lot about clarity, but the kind that comes from doing the hard thinking, not just having a clever slide.

Most of my career has been spent helping others build their confidence and judgment. I’ve led big teams, built a studio from the ground up, and mentored students through messy, meaningful work.

I try to pass on what I’ve learned: start with good questions, listen properly, don’t get too precious about your first idea, and build just enough to find out if it’s any good.

I’m particularly drawn to the kinds of projects that don’t usually get design’s full attention: things like dormitory furniture, DAO governance, localised nutrition for kids, end-of-life care. Messy, human, important stuff. It’s in those places I’ve seen design do its best work: quietly, thoughtfully,
and with lasting impact.

I’ve never really seen design leadership as something you do at people. I see it more like gardening…with fewer hats, slightly more chaos, and a bit less compost. You set the environment, give things time and space to grow, and occasionally step in when something’s going off in a strange direction. Most of the time, if you’ve done it right, the best work happens without you in the spotlight.

My job has often been to help teams make sense of the ambiguity in front of them. That might mean gently re-framing a brief, helping untangle competing needs, or stepping back so someone else can take the lead. I care a lot about clarity, but the kind that comes from doing the hard thinking, not just having a clever slide.

Most of my career has been spent helping others build their confidence and judgment. I’ve led big teams, built a studio from the ground up, and mentored students through messy, meaningful work.

I try to pass on what I’ve learned: start with good questions, listen properly, don’t get too precious about your first idea, and build just enough to find out if it’s any good.

I’m particularly drawn to the kinds of projects that don’t usually get design’s full attention: things like dormitory furniture, DAO governance, localised nutrition for kids, end-of-life care. Messy, human, important stuff. It’s in those places I’ve seen design do its best work: quietly, thoughtfully,
and with lasting impact.

My work life until now

Oct 2022 – Present

Founder + Managing Director | brief.

Singapore

Founded a boutique design studio dedicated to human-centred, research-driven design. Leading diverse projects that help organisations “shape the future by doing good” – delivering high-quality design solutions that are both socially minded and practical for everyday use.

Oct 2022 – Present

Founder + Managing Director | brief.

Singapore

Founded a boutique design studio dedicated to human-centred, research-driven design. Leading diverse projects that help organisations “shape the future by doing good” – delivering high-quality design solutions that are both socially minded and practical for everyday use.

Oct 2022 – Present

Founder + Managing Director | brief.

Singapore

Founded a boutique design studio dedicated to human-centred, research-driven design. Leading diverse projects that help organisations “shape the future by doing good” – delivering high-quality design solutions that are both socially minded and practical for everyday use.

Jul 2021 – Present

Lecturer & Thesis Advisor | NUS DID

Singapore

Teaching design fundamentals, Platforms, and mentoring final-year design students in their thesis projects. Emphasising iterative, research-led design practices – from hypothesis framing and user research to prototyping – to help cultivate the next generation of thoughtful designers.

Jul 2021 – Present

Lecturer & Thesis Advisor | NUS DID

Singapore

Teaching design fundamentals, Platforms, and mentoring final-year design students in their thesis projects. Emphasising iterative, research-led design practices – from hypothesis framing and user research to prototyping – to help cultivate the next generation of thoughtful designers.

Jul 2021 – Present

Lecturer & Thesis Advisor | NUS DID

Singapore

Teaching design fundamentals, Platforms, and mentoring final-year design students in their thesis projects. Emphasising iterative, research-led design practices – from hypothesis framing and user research to prototyping – to help cultivate the next generation of thoughtful designers.

Oct 2017 – Oct 2022

Director of Design | AGENCY (SG)

Singapore

Managed and grew a multidisciplinary design team (20+ designers) while overseeing multiple projects. Introduced a hypothesis-first prototyping approach and guided the team to deliver award-winning work (including two SG Mark design awards), all while scaling the design practice within the organisation.

Oct 2017 – Oct 2022

Director of Design | AGENCY (SG)

Singapore

Managed and grew a multidisciplinary design team (20+ designers) while overseeing multiple projects. Introduced a hypothesis-first prototyping approach and guided the team to deliver award-winning work (including two SG Mark design awards), all while scaling the design practice within the organisation.

Oct 2017 – Oct 2022

Director of Design | AGENCY (SG)

Singapore

Managed and grew a multidisciplinary design team (20+ designers) while overseeing multiple projects. Introduced a hypothesis-first prototyping approach and guided the team to deliver award-winning work (including two SG Mark design awards), all while scaling the design practice within the organisation.

Dec 2016 – Sep 2017

ReferralCandy | Senior Interaction Designer

Singapore

Led design for CandyBar, a new digital loyalty product bridging online and brick‑and‑mortar retail. Ran rapid design sprints and on-site user research, helping scale the product from an initial 4 pilot stores to over 1,500 stores worldwide within six months.

Dec 2016 – Sep 2017

ReferralCandy | Senior Interaction Designer

Singapore

Led design for CandyBar, a new digital loyalty product bridging online and brick‑and‑mortar retail. Ran rapid design sprints and on-site user research, helping scale the product from an initial 4 pilot stores to over 1,500 stores worldwide within six months.

Dec 2016 – Sep 2017

ReferralCandy | Senior Interaction Designer

Singapore

Led design for CandyBar, a new digital loyalty product bridging online and brick‑and‑mortar retail. Ran rapid design sprints and on-site user research, helping scale the product from an initial 4 pilot stores to over 1,500 stores worldwide within six months.

May 2014 - Feb 2017

IDEO | Senior Interaction Designer

London / Singapore

Designed interactive experiences as part of IDEO’s London studio. Gained broad exposure to design challenges across sectors, laying the foundation for a rigorous human-centred design approach. Then led and contributed to human‑centred design projects across diverse industries (from retail to public infrastructure). Developed a strong intuition grounded in user research while co-designing innovative solutions at IDEO’s Singapore office.

May 2014 - Feb 2017

IDEO | Senior Interaction Designer

London / Singapore

Designed interactive experiences as part of IDEO’s London studio. Gained broad exposure to design challenges across sectors, laying the foundation for a rigorous human-centred design approach. Then led and contributed to human‑centred design projects across diverse industries (from retail to public infrastructure). Developed a strong intuition grounded in user research while co-designing innovative solutions at IDEO’s Singapore office.

May 2014 - Feb 2017

IDEO | Senior Interaction Designer

London / Singapore

Designed interactive experiences as part of IDEO’s London studio. Gained broad exposure to design challenges across sectors, laying the foundation for a rigorous human-centred design approach. Then led and contributed to human‑centred design projects across diverse industries (from retail to public infrastructure). Developed a strong intuition grounded in user research while co-designing innovative solutions at IDEO’s Singapore office.

Sep 2010 – May 2014

Dundee University

BSc in Interaction Design

Sep 2010 – May 2014

Dundee University

BSc in Interaction Design

Sep 2010 – May 2014

Dundee University

BSc in Interaction Design

Born in 1990

Born in 1990

Leadership

Studio Building

Founded and ran a lean, high-performing research and prototyping studio, from scratch

Design Leadership

Building, mentoring, and guiding multidisciplinary design teams (20+), from juniors to leads

Design Leadership

Building, mentoring, and guiding multidisciplinary design teams (20+), from juniors to leads

Strategic Framing

Helping clients and teams define the problem before rushing to solutions

Design Ethics &
Social Impact Thinking

Designing with care, particularly in underexplored or sensitive human domains

Research
& Insight

Ethnographic Research

Contextual interviews, field observations, home visits, shadowing

Mixed Methods Research

Comfortable leading both qualitative and quantitative approaches (e.g. surveys, conjoint, segmentation)

Synthesis & Sensemaking

Skilled at turning research noise into clarity, frameworks, and action

Participatory Design

Designing with, not just for, communities and end-users

Insight-to-Prototype Bridging

Strong ability to convert research insights into tangible design directions

Design &
Prototyping

Interaction & Service Design

Deep experience shaping digital and service experiences across sectors

Hypothesis-Driven Prototyping

Bringing structure and intentionality to prototyping cycles

Rapid Iteration

Building just enough to test early and often

Digital, Physical, and
Spatial Prototyping

From UI to furniture mock-ups to service flows in public spaces

Design for Scaling & Handoff

Deliverables designed for real-world use, not just presentations

Teaching &
Facilitation

Design Education

Lecturer and thesis advisor at NUS and LASALLE; designing modules on death, care, migration, and more

Workshop Design &
Facilitation

Creating sessions that build design capability and drive shared understanding

Mentorship & Talent Development

Investing in early-career designers and creating room for growth

Public Speaking & Judging

Juror for SGMark and DICE awards, speaker at design and impact-led forums

Languages

01.

English

Find me elsewhere

Alistair Norris

Alistair Norris

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